Compare LivePerson and Olark - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LivePerson or Olark?

Olark is more expensive to implement (TCO) than LivePerson, and Olark is rated higher (91/100) than LivePerson (75/100). Olark offers users more features (3) than LivePerson (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LivePerson Vs. Olark

LivePerson: LivePerson is the market leader in real-time intelligent customer engagement. Our mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. From the largest global enterprises to one-person businesses, our 8,500 cust...

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

Who is more expensive? LivePerson or Olark?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LivePerson and Olark.

LivePerson accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveEngage is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: LivePerson cost is around the same cost of Olark.

Which software includes more/better features?

We've compared LivePerson Vs. Olark based on some of the most important and required Chat features.

LivePerson: We are still working to collect the list of features for LivePerson.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Olark is suitable for startup marketers, small companies and companies providing online services.