Shlomi Lavi / Mar 09, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
LiveOps is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than LiveOps (77/100). 8x8 Contact Center offers users more features (14) than LiveOps (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LiveOps: We started 10+ years ago, motivated by the ability to use the Internet to intelligently route work to customer service agents anywhere, anytime. We created innovative technology that modernized customer service and paved the way for the next game-changing opportunity. Then-bam! The mobile revolution hit. The social revolution hit. The consumeriz...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveOps and 8x8 Contact Center.
LiveOps price starts at $95 per license , On a scale between 1 to 10 LiveOps is rated 4, which is lower than the average cost of Social Media Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.
Bottom line: LiveOps is more expensive than 8x8 Contact Center.
We've compared LiveOps Vs. 8x8 Contact Center based on some of the most important and required Social Media Management features.
LiveOps: Basic Reports, Chat, Data Import/Export, Online Customer Support, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
LiveOps is suitable for a wide range of industries including retail, high tech, healthcare, financial and insurance. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
starts at $95 per license
LiveOps is a cloud based contact center platform that supports managing voice, email, SMS, chat, Twitter and Facebook channels in one single integrated customer interaction database. It can give companies a 24/...
Compare Pricingstarts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare Pricing| ITQlick Score: | 77/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Social Media Management -> LiveOps review |
| Company: | LiveOps |
| Pricing: | starts at $95 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | LiveOps review, LiveOps pricing, LiveOps alternatives |
| ITQlick Score: | 93/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center review |
| Company: | 8x8, INC |
| Pricing: | starts at $15 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.