Compare LiveVox Predictive Dialer and Aceyus Call Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveVox Predictive Dialer or Aceyus Call Center?

Aceyus Call Center is more expensive to implement (TCO) than LiveVox Predictive Dialer, and LiveVox Predictive Dialer is rated higher (87/100) than Aceyus Call Center (85/100). Aceyus Call Center offers users more features (5) than LiveVox Predictive Dialer (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveVox Vs. ACEYUS

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

ACEYUS: At Aceyus, we dedicate our efforts to making contact center intelligence. Our customer base is well represented by Fortune 100 firms and companies in various areas of commerce including multi-national financial institutions, telecommunications service providers, transportation services, insurance and mobile communications.

Who is more expensive? LiveVox Predictive Dialer or Aceyus Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and Aceyus Call Center.

LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. Aceyus Call Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software.

Bottom line: Aceyus Call Center is more expensive than LiveVox Predictive Dialer.

Which software includes more/better features?

We've compared LiveVox Predictive Dialer Vs. Aceyus Call Center based on some of the most important and required Call Center features.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

Aceyus Call Center: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, The usual clients of Aceyus Call Center are entrepreneurs dealing with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make use of the benefits from IT, data and web hosting and information related services, mainly with contact center management.