Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - LiveVox Predictive Dialer or Call Box?
Call Box is more expensive to implement (TCO) than LiveVox Predictive Dialer, and LiveVox Predictive Dialer is rated higher (87/100) than Call Box (77/100). LiveVox Predictive Dialer offers users more features (3) than Call Box (0). There is a clear winner in this case and it is LiveVox Predictive Dialer!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LiveVox Vs. Call Box
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...
Who is more expensive? LiveVox Predictive Dialer or Call Box?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and Call Box.
LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software.
Bottom line: LiveVox Predictive Dialer cost is around the same cost of Call Box.
Which software includes more/better features?
We've compared LiveVox Predictive Dialer Vs. Call Box based on some of the most important and required Call Center features.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Call Box: We are still working to collect the list of features for Call Box.
Target customer size
LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, and Call Box's target customer size include: Start up, Small business, Medium business, Large business.