Compare LiveVox Predictive Dialer vs CenterWare Inbound

LiveVox Predictive Dialer Vs. CenterWare Inbound: Which is better?

Shlomi Lavi / Feb 09, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco.

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team of experts in information and telecommunication technologies, who hold several certifications from Microsoft, Intel, Envox, ScanSoft and IMT. We focus on getting our applications to make it possible for contact centers to improve their communication processes, achieve higher productivity and profitability to be more competitive in their markets.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for LiveVox Predictive Dialer TCO and CenterWare Inbound total cost to help with the total cost of ownership calculation.

LiveVox Predictive Dialer price Starting from $2,500 per month , on a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software.

Bottom line: LiveVox Predictive Dialer is more expensive than CenterWare Inbound.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared LiveVox Predictive Dialer Vs. CenterWare Inbound based on some of the most important and required Call Center features.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support, ..
CenterWare Inbound list of features include the following: We are still working to collect the list of features of CenterWare Inbound.

Target customer size

LiveVox Predictive Dialer's typical customers include: Small business, Medium business, Large business, and CenterWare Inbound's target customer size include: Medium business, Large business.