Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - LiveVox Predictive Dialer or Infinity Call Tracking?
LiveVox Predictive Dialer is more expensive to implement (TCO) than Infinity Call Tracking, and LiveVox Predictive Dialer is rated higher (87/100) than Infinity Call Tracking (75/100). LiveVox Predictive Dialer offers users more features (3) than Infinity Call Tracking (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LiveVox Vs. Infinity Tracking
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey.
Incor...
Who is more expensive? LiveVox Predictive Dialer or Infinity Call Tracking?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and Infinity Call Tracking.
LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer cost is around the same cost of Infinity Call Tracking.
Which software includes more/better features?
We've compared LiveVox Predictive Dialer Vs. Infinity Call Tracking based on some of the most important and required Call Center features.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.
Target customer size
LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.