Compare LiveVox Predictive Dialer and VanillaSoft - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveVox Predictive Dialer or VanillaSoft?

LiveVox Predictive Dialer is more expensive to implement (TCO) than VanillaSoft, and LiveVox Predictive Dialer is rated higher (87/100) than VanillaSoft (80/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveVox Vs. VanillaSoft

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? LiveVox Predictive Dialer or VanillaSoft?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and VanillaSoft.

LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than VanillaSoft.

Which software includes more/better features?

We've compared LiveVox Predictive Dialer Vs. VanillaSoft based on some of the most important and required Call Center features.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.