LiveVox Predictive Dialer Vs Virtual Observer

Shlomi LaviShlomi Lavi / Jun 03, 2021

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Bottom Line: Which is Better - LiveVox Predictive Dialer or Virtual Observer?

LiveVox Predictive Dialer is more expensive to implement (TCO) than Virtual Observer, Virtual Observer is rated with the same score (87/100) as LiveVox Predictive Dialer (87/100). LiveVox Predictive Dialer offers more features (3) to their users than Virtual Observer (0).

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How LiveVox compares with Coordinated Systems?

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...

Who's more expensive? LiveVox Predictive Dialer or Virtual Observer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for LiveVox Predictive Dialer and Virtual Observer.

LiveVox Predictive Dialer price starts at $2,500 per month , on a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , when comparing Virtual Observer to their competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than Virtual Observer.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared LiveVox Predictive Dialer Vs. Virtual Observer based on some of the most important and required Call Center features. LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support. Virtual Observer: We are still working to collect the list of features for Virtual Observer.

Target customer size

LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, and Virtual Observer's target customer size include: SMBs.

LiveVox Predictive Dialer

ITQlick rating
(4.3/5)

starts at $2,500 per month

LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users ca...

Categories: Call Center.

Virtual Observer

ITQlick rating
(3.1/5)

starts at $20,000 per license

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...

Categories: Data Analysis Tools, Call Recording, IVR, Call Center, Workforce Management.

Compare specifications

Compare features

LiveVox Predictive Dialer: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Virtual Observer: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LiveVox
ITQlick rating
4.3/5
Score
87/100
Pricing
6.4/10
License pricing
$2,500 per month
Functionality
4
Compare
Virtual
ITQlick rating
3.1/5
Score
87/100
Pricing
5.8/10
License pricing
$20,000 per license
Functionality
8
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.