Shlomi Lavi /
Dec 12, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - LiveVox Predictive Dialer or ReadyMode?
LiveVox Predictive Dialer is more expensive to implement (TCO) than ReadyMode, and ReadyMode is rated with the same score (87/100) as LiveVox Predictive Dialer (87/100). ReadyMode offers users more features (5) than LiveVox Predictive Dialer (3). There is a clear winner in this case and it is ReadyMode!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LiveVox Vs. XenCALL
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.
Who is more expensive? LiveVox Predictive Dialer or XenCALL Predictive Dialer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveVox Predictive Dialer and XenCALL Predictive Dialer.
LiveVox Predictive Dialer price starts at $2,500 per month , On a scale between 1 to 10 LiveVox Predictive Dialer is rated 6, which is similar to the average cost of Call Center software. XenCALL Predictive Dialer price starts at $125 per license/month , When comparing XenCALL Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer cost is around the same cost of XenCALL Predictive Dialer.
Which software includes more/better features?
We've compared LiveVox Predictive Dialer Vs. ReadyMode based on some of the most important and required Call Center features.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
XenCALL Predictive Dialer: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
LiveVox Predictive Dialer's typical customers include: Small, medium and large size businesses, ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees).