Shlomi Lavi /
Nov 29, 2022
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Bottom Line: Which is Better - Puzzel or Customer Thermometer?
Customer Thermometer is more expensive to implement (TCO) than Puzzel, and Customer Thermometer is rated higher (97/100) than Puzzel (62/100). Customer Thermometer offers users more features (7) than Puzzel (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Logicalware Vs. Customer Thermometer
Logicalware: At Logicalware, your customers mean as much to us as they do to you, after all, it’s what we do. We help companies serve their customers better by providing tools to do this in the most effective and efficient way possible.
Based in Edinburgh, Scotland, Logicalware is a young, dynamic company providing customer service support to a range of compan...
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Who is more expensive? Puzzel or Customer Thermometer?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Puzzel and Customer Thermometer.
Puzzel price starts at $59 per user/month , On a scale between 1 to 10 Logicalware is rated 2, which is much lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Customer Thermometer is more expensive than Puzzel.
Which software includes more/better features?
We've compared Puzzel Vs. Customer Thermometer based on some of the most important and required Customer Service features.
Puzzel: Data Import/Export, Basic Reports, Online Customer Support.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Target customer size
Mostly the deployment of Puzzel has been found in small and medium businesses. Customer Thermometer is ideal for different companies, big or small.