Compare LogicMonitor and ServiceDesk Plus Standard Edit - Mar 2022

Shlomi LaviShlomi Lavi / Mar 03, 2022

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Bottom Line: Which is Better - LogicMonitor or ServiceDesk Plus Standard Edit?

LogicMonitor is more expensive to implement (TCO) than ServiceDesk Plus Standard Edit, and LogicMonitor is rated higher (79/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than LogicMonitor (3).

Looking for the right Network Monitoring solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LogicMonitor Inc. Vs. ManageEngine

LogicMonitor Inc.: LogicMonitor is the SaaS-based monitoring solution that dramatically reduces the complexity and staff time required to effectively monitor your IT infrastructure — whether on-premise, physical, virtual, or in the cloud. LogicMonitor contains embedded knowledge of everything in your technology stack — networking gear, servers, hypervisors, applicati...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? LogicMonitor or ServiceDesk Plus Standard Edit?

The real total cost of ownership (TCO) of Network Monitoring software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LogicMonitor and ServiceDesk Plus Standard Edit.

LogicMonitor price starts at $20 per user/month , On a scale between 1 to 10 LogicMonitor Hosted Monitoring Service is rated 6, which is similar to the average cost of Network Monitoring software. ServiceDesk Plus Standard Edit price starts at $495 per year , When comparing ServiceDesk Plus Standard Edit to its competitors, the software is rated 4 - lower than the average Network Monitoring software cost.

Bottom line: LogicMonitor is more expensive than ServiceDesk Plus Standard Edit.

Which software includes more/better features?

We've compared LogicMonitor Vs. ServiceDesk Plus Standard Edit based on some of the most important and required Network Monitoring features.

LogicMonitor: Data Import/Export, Basic Reports, Online Customer Support.

ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.

Target customer size

Customers of the software include businesses of all sizes. ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.

LogicMonitor

ITQlick rating
(4.3/5)

starts at $20 per user/month

LogicMonitor Hosted Monitoring Service is a system management solution for businesses of all sizes. Its services include fault management, configuration management, accounting management, performance ma...

Categories: Virtualization.

ServiceDesk Plus Standard Edit

ITQlick rating
(5/5)

starts at $495 per year

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...

Categories: CRM, Banking CRM, Help Desk, Real Estate CRM, IT Management.

Compare specifications

Compare features

LogicMonitor: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

ServiceDesk Plus Standard Edit: 6 Features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LogicMon...
ITQlick rating
4.3/5
Score
79/100
Pricing
6.2/10
License pricing
$20 per user/month
Functionality
4
Compare
ServiceD...
ITQlick rating
5/5
Score
76/100
Pricing
4.4/10
License pricing
$495 per year
Functionality
13
Spectrum
ITQlick rating
4/5
Score
92/100
Pricing
9.2/10
License pricing
$49.99 per month
Functionality
10
AdRem Ne...
ITQlick rating
5/5
Score
90/100
Pricing
3.6/10
License pricing
$1,500 per license
Functionality
4
Network ...
ITQlick rating
4.5/5
Score
85/100
Pricing
8/10
License pricing
$1,750 per license
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.