Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Lucrativ or Zendesk?
Lucrativ is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Lucrativ (88/100). Zendesk offers users more features (23) than Lucrativ (0). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Lucrativ Vs. Zendesk
Lucrativ: Lucrativ is a multichannel intelligent customer relationship management and sales acceleration and automation platform suitable for businesses of all sizes
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Lucrativ or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lucrativ and Zendesk.
Lucrativ price starts at $50 per feature/month , On a scale between 1 to 10 Lucrativ is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Lucrativ cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared Lucrativ Vs. Zendesk based on some of the most important and required CRM features.
Lucrativ: We are still working to collect the list of features for Lucrativ.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Lucrativ's typical customers include: Small businesses and start ups, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.