Compare M*Modal and 8x8 Contact Center - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - M*Modal or 8x8 Contact Center?

M*Modal is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than M*Modal (86/100). 8x8 Contact Center offers users more features (14) than M*Modal (2). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Medical Transcription solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

M*Modal Vs. 8x8, INC

M*Modal: Designed to create time to care, our cloud-native, AI-powered solutions transform physician-patient relationships by making it easier and faster for doctors to capture and improve the complete patient story, and by delivering context-specific clinical intelligence when it is needed most – at the point of care.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? M*Modal Fluency for Transcription or 8x8 Contact Center?

The real total cost of ownership (TCO) of Medical Transcription software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for M*Modal Fluency for Transcription and 8x8 Contact Center.

M*Modal Fluency for Transcription accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 M*Modal Fluency for Transcription is rated 4, which is lower than the average cost of Medical Transcription software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Medical Transcription software cost.

Bottom line: M*Modal Fluency for Transcription is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared M*Modal Vs. 8x8 Contact Center based on some of the most important and required Medical Transcription features.

M*Modal Fluency for Transcription: Medical, Medical.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

M*Modal Fluency for Transcription's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.