Compare Magic Service Desk and Slack - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Magic Service Desk or Slack?

Slack is more expensive to implement (TCO) than Magic Service Desk, and Slack is rated higher (100/100) than Magic Service Desk (75/100). Slack offers users more features (5) than Magic Service Desk (0). There is a clear winner in this case and it is Slack!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KOHO SOFTWARE Vs. Slack

KOHO SOFTWARE: Provides the expertise and leadership required to help your organization improve its performance, cost-effectiveness, and customer relations through effective use of IT resources. We specialize in service management software, information technology training, and service management consulting. We take the time to learn and understand your busines...

Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.

Who is more expensive? Magic Service Desk or Slack?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Magic Service Desk and Slack.

Magic Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Magic Service Desk is rated 2, which is much lower than the average cost of CRM software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Magic Service Desk cost is around the same cost of Slack.

Which software includes more/better features?

We've compared Magic Service Desk Vs. Slack based on some of the most important and required CRM features.

Magic Service Desk: We are still working to collect the list of features for Magic Service Desk.

Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.

Target customer size

Magic Service Desk's typical customers include: Medium and large size businesses, and Slack's target customer size include: Small, medium and large size businesses.