Compare ManageEngine Desktop Central 8 and Freshservice ServiceDesk - Oct 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - ManageEngine Desktop Central 8 or Freshservice ServiceDesk?

Freshservice ServiceDesk is more expensive to implement (TCO) than ManageEngine Desktop Central 8, and ManageEngine Desktop Central 8 is rated higher (80/100) than Freshservice ServiceDesk (62/100). ManageEngine Desktop Central 8 offers users more features (3) than Freshservice ServiceDesk (0). There is a clear winner in this case and it is ManageEngine Desktop Central 8!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ManageEngine Vs. FRESHDESK INC.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? ManageEngine Desktop Central 8 or Freshservice ServiceDesk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine Desktop Central 8 and Freshservice ServiceDesk.

ManageEngine Desktop Central 8 price starts at $795 per license , On a scale between 1 to 10 ManageEngine Desktop Central 8 is rated 2, which is much lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Freshservice ServiceDesk is more expensive than ManageEngine Desktop Central 8.

Which software includes more/better features?

We've compared ManageEngine Desktop Central 8 Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.

ManageEngine Desktop Central 8: Data Import/Export, Basic Reports, Online Customer Support.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Target customer size

ManageEngine Desktop Central 8's typical customers include: Medium business, Large business, Private use, The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.