Shlomi Lavi /
Aug 02, 2022
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Bottom Line: Which is Better - ManageEngine IT Asset or Freshdesk?
ManageEngine IT Asset is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than ManageEngine IT Asset (81/100). Freshdesk offers users more features (10) than ManageEngine IT Asset (9). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. FRESHDESK INC.
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? ManageEngine IT Asset or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine IT Asset and Freshdesk.
ManageEngine IT Asset price starts at $795 per license , On a scale between 1 to 10 ManageEngine IT Asset Management is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: ManageEngine IT Asset is more expensive than Freshdesk.
Which software includes more/better features?
We've compared ManageEngine IT Asset Vs. Freshdesk based on some of the most important and required Help Desk features.
ManageEngine IT Asset: Automatic Property Mapping, Cost Analysis, Maintenance Overview, Online Leasing, Online Rental Applications, Paperless Work Orders, Recurring Work Orders, Space Planning.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
ManageEngine IT AssetExplorer is perfect for companies of all sizes. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.