Compare ManageEngine IT Asset and Mhelpdesk - Aug 2022

Shlomi LaviShlomi Lavi / Aug 02, 2022

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Bottom Line: Which is Better - ManageEngine IT Asset or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than ManageEngine IT Asset, and Mhelpdesk is rated higher (95/100) than ManageEngine IT Asset (81/100). Mhelpdesk offers users more features (15) than ManageEngine IT Asset (9).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ManageEngine Vs. Mhelpdesk

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? ManageEngine IT Asset or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine IT Asset and Mhelpdesk.

ManageEngine IT Asset price starts at $795 per license , On a scale between 1 to 10 ManageEngine IT Asset Management is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than ManageEngine IT Asset.

Which software includes more/better features?

We've compared ManageEngine IT Asset Vs. Mhelpdesk based on some of the most important and required Help Desk features.

ManageEngine IT Asset: Automatic Property Mapping, Cost Analysis, Maintenance Overview, Online Leasing, Online Rental Applications, Paperless Work Orders, Recurring Work Orders, Space Planning.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

ManageEngine IT AssetExplorer is perfect for companies of all sizes. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



ManageEngine IT Asset

ITQlick rating
(3.4/5)

starts at $795 per license

ManageEngine IT AssetExplorer is an IT asset management software that can help users to manage and monitor assets in their network. Users can manage all the assets in their network starting from planning phase ...

Categories: Fixed Asset Management, IT Management, IT Asset Management.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

ManageEngine IT Asset: 9 Features

Automatic Property Mapping
Cost Analysis
Maintenance Overview
Online Leasing
Online Rental Applications
Paperless Work Orders
Recurring Work Orders
Space Planning
Streamlined Work Orders

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ManageEn...
ITQlick rating
3.4/5
Score
81/100
Pricing
5.6/10
License pricing
$795 per license
Functionality
12
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.