Compare ManageEngine ServiceDesk Plus and Mhelpdesk - Jan 2023

Shlomi LaviShlomi Lavi / Jan 26, 2023

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Bottom Line: Which is Better - ManageEngine ServiceDesk Plus or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than ManageEngine ServiceDesk Plus, and Mhelpdesk is rated higher (95/100) than ManageEngine ServiceDesk Plus (80/100). Mhelpdesk offers users more features (15) than ManageEngine ServiceDesk Plus (5). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Fixed Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Mhelpdesk

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? ManageEngine ServiceDesk Plus or Mhelpdesk?

The real total cost of ownership (TCO) of Fixed Asset Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine ServiceDesk Plus and Mhelpdesk.

ManageEngine ServiceDesk Plus price starts at $10 per technician/month , On a scale between 1 to 10 ManageEngine ServiceDesk Plus is rated 6, which is similar to the average cost of Fixed Asset Management software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Fixed Asset Management software cost.

Bottom line: ManageEngine ServiceDesk Plus cost is around the same cost of Mhelpdesk.

Which software includes more/better features?

We've compared ManageEngine ServiceDesk Plus Vs. Mhelpdesk based on some of the most important and required Fixed Asset Management features.

ManageEngine ServiceDesk Plus: API, Financial reporting, Workflow Rules & Management, Data integration, Reporting & Analytics.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

ManageEngine ServiceDesk Plus's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



ManageEngine ServiceDesk Plus

ITQlick rating
(4.3/5)

starts at $10 per technician/month

ManageEngine ServiceDesk Plus is a growing cloud-based Asset management software, it is designed to support small, medium and large size business. ManageEngine ServiceDesk Plus received a rating of 4.3 from ITQ...

Categories: Fixed Asset Management, Banking CRM, Casino CRM, Customer Service.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

ManageEngine ServiceDesk Plus: 5 Features

API
Financial reporting
Workflow Rules & Management
Data integration
Reporting & Analytics

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ManageEn...
ITQlick rating
4.3/5
Score
80/100
Pricing
6/10
License pricing
$10 per technician/month
Functionality
24
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
CHEMATIX
ITQlick rating
4.3/5
Score
92/100
Pricing
5.4/10
License pricing
Pricing not available
Functionality
4
Dell KAC...
ITQlick rating
3.4/5
Score
89/100
Pricing
4/10
License pricing
$50 per month
Functionality
4
FlexNet ...
ITQlick rating
3.1/5
Score
83/100
Pricing
4.8/10
License pricing
$14,678 per license
Functionality
5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.