Compare ManageEngine ServiceDesk Plus and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - ManageEngine ServiceDesk Plus or Zoho CRM?

ManageEngine ServiceDesk Plus is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than ManageEngine ServiceDesk Plus (80/100). Zoho CRM offers users more features (16) than ManageEngine ServiceDesk Plus (5). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Fixed Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Zoho

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? ManageEngine ServiceDesk Plus or Zoho CRM?

The real total cost of ownership (TCO) of Fixed Asset Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine ServiceDesk Plus and Zoho CRM.

ManageEngine ServiceDesk Plus price starts at $10 per technician/month , On a scale between 1 to 10 ManageEngine ServiceDesk Plus is rated 6, which is similar to the average cost of Fixed Asset Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Fixed Asset Management software cost.

Bottom line: ManageEngine ServiceDesk Plus is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared ManageEngine ServiceDesk Plus Vs. Zoho CRM based on some of the most important and required Fixed Asset Management features.

ManageEngine ServiceDesk Plus: API, Financial reporting, Workflow Rules & Management, Data integration, Reporting & Analytics.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

ManageEngine ServiceDesk Plus's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.