Compare Market Dialer and 3CLogic Cloud Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Market Dialer or 3CLogic Cloud Contact Center?

Market Dialer is more expensive to implement (TCO) than 3CLogic Cloud Contact Center, and 3CLogic Cloud Contact Center is rated higher (84/100) than Market Dialer (55/100). Market Dialer offers users more features (14) than 3CLogic Cloud Contact Center (5).

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Convoso (formerly SafeSoft Solutions) Vs. 3CLogic

Convoso (formerly SafeSoft Solutions): Convoso (formerly SafeSoft Solutions) provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to...

3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...

Who is more expensive? Market Dialer or 3CLogic Cloud Contact Center?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Market Dialer and 3CLogic Cloud Contact Center.

Market Dialer price starts at $149 per user/month , On a scale between 1 to 10 Market Dialer is rated 6, which is similar to the average cost of Contact Management software. 3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Market Dialer is rated 6, which is similar to the average cost of Contact Management software.

Bottom line: Market Dialer cost is around the same cost of 3CLogic Cloud Contact Center.

Which software includes more/better features?

We've compared Market Dialer Vs. 3CLogic Cloud Contact Center based on some of the most important and required Contact Management features.

Market Dialer: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.

Target customer size

The software has been designed for all business sizes, including new startups and large enterprises. 3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities.