Compare Masergy UCaaS and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Masergy UCaaS or 8x8 Contact Center?

Masergy UCaaS is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Masergy UCaaS (79/100). 8x8 Contact Center offers users more features (14) than Masergy UCaaS (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Masergy Vs. 8x8, INC

Masergy: Masergy owns and operates the largest independent global cloud networking platform, delivering fully-managed global hybrid networks, advanced managed security and cloud unified communication solutions to enterprises. We began disrupting the enterprise IT ecosystem in 2001 and never looked back. We are a company comprised of industry firsts. From o...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Masergy UCaaS or 8x8 Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Masergy UCaaS and 8x8 Contact Center.

Masergy UCaaS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Masergy UCaaS is rated 2, which is much lower than the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Masergy UCaaS cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Masergy UCaaS Vs. 8x8 Contact Center based on some of the most important and required VoIP features.

Masergy UCaaS: Chat, Call Recording, Call Center, VoIP, Internet Fax.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.