Compare Matrix and GoToMeeting - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Matrix or GoToMeeting?

GoToMeeting is more expensive to implement (TCO) than Matrix, and GoToMeeting is rated higher (97/100) than Matrix (82/100). Matrix offers users more features (9) than GoToMeeting (5).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Matrix Vs. Citrix Systems, Inc.

Matrix: Matrix, which employs thousands of IT professionals, is the leading information technology company in Israel. Matrix executes some of the largest IT projects in Israel. Matrix develops and implements leading technologies , software solutions and products, it provides infrastructure and consulting services, outsourcing, offshore, training and assim...

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who is more expensive? Matrix software or GoToMeeting?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Matrix software and GoToMeeting.

Matrix software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Matrix software is rated 4, which is lower than the average cost of Auto Dialer / Predictive Dialer software. GoToMeeting price starts at $12 per organizer/month , When comparing GoToMeeting to its competitors, the software is rated 4 - lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: Matrix software cost is around the same cost of GoToMeeting.

Which software includes more/better features?

We've compared Matrix Vs. GoToMeeting based on some of the most important and required Auto Dialer / Predictive Dialer features.

Matrix software: ACD (Automatic Call Distribution), Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, Inbound Call Center, Outbound Call Center, Virtual Call Center Support.

GoToMeeting: Chat, Mobile Access, Collaboration, Project Management, Scheduling.

Target customer size

Matrix software's typical customers include: Small, medium and large size businesses, GoToMeeting is excellent companies of all dimensions.