Compare Matrix and Nextiva VoIP - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Matrix or Nextiva VoIP?

Matrix is more expensive to implement (TCO) than Nextiva VoIP, and Nextiva VoIP is rated higher (93/100) than Matrix (82/100). Nextiva VoIP offers users more features (11) than Matrix (9). There is a clear winner in this case and it is Nextiva VoIP!

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Matrix Vs. Nextiva

Matrix: Matrix, which employs thousands of IT professionals, is the leading information technology company in Israel. Matrix executes some of the largest IT projects in Israel. Matrix develops and implements leading technologies , software solutions and products, it provides infrastructure and consulting services, outsourcing, offshore, training and assim...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Matrix software or Nextiva Business VoIP?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Matrix software and Nextiva Business VoIP.

Matrix software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Matrix software is rated 4, which is lower than the average cost of Auto Dialer / Predictive Dialer software. Nextiva Business VoIP price starts at $11.95 per user/month , When comparing Nextiva Business VoIP to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: Matrix software is more expensive than Nextiva Business VoIP.

Which software includes more/better features?

We've compared Matrix Vs. Nextiva VoIP based on some of the most important and required Auto Dialer / Predictive Dialer features.

Matrix software: ACD (Automatic Call Distribution), Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, Inbound Call Center, Outbound Call Center, Virtual Call Center Support.

Nextiva Business VoIP: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

Matrix software's typical customers include: Small, medium and large size businesses, Nextiva is ideal for small companies and large call centers.