Shlomi Lavi /
Aug 24, 2022
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Bottom Line: Which is Better - Maximise Cloud Contact Center or 8x8 Contact Center?
Maximise Cloud Contact Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Maximise Cloud Contact Center (62/100). 8x8 Contact Center offers users more features (14) than Maximise Cloud Contact Center (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Magnetic North Vs. 8x8, INC
Magnetic North: Magnetic North has been a leading provider of contact centre systems since 1998. True multi-tenant, secure, cloud-based ‘pay-as-you-go’ services scale with your business and can run standalone, or alongside existing On-Premise systems, and over either PSTN or VOIP – and can be operational within days.
'Maximise Cloud Contact Centre' is our awa...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Maximise Cloud Contact Center or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Maximise Cloud Contact Center and 8x8 Contact Center.
Maximise Cloud Contact Center price starts at $950 per user/month , On a scale between 1 to 10 Maximise Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Maximise Cloud Contact Center is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Maximise Cloud Contact Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Maximise Cloud Contact Center: We are still working to collect the list of features for Maximise Cloud Contact Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Maximise Cloud Contact Center's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.