Shlomi Lavi /
Apr 07, 2022
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Bottom Line: Which is Better - Mendix App or Freshservice ServiceDesk?
Mendix App is more expensive to implement (TCO) than Freshservice ServiceDesk, and Mendix App is rated higher (87/100) than Freshservice ServiceDesk (62/100). Mendix App offers users more features (3) than Freshservice ServiceDesk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mendix Vs. FRESHDESK INC.
Mendix: Mendix is the app platform company for the enterprise. We enable companies to build, integrate and deploy web and mobile applications faster and with better results, effectively driving ROI in days not months.A world class team of business and tech geeks. We believe that our people are our most important asset. Mendix is led by a team of industry v...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Mendix App or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mendix App and Freshservice ServiceDesk.
Mendix App price starts at $50 per 5 users/month , On a scale between 1 to 10 Mendix App Platform is rated 6, which is similar to the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: Mendix App is more expensive than Freshservice ServiceDesk.
Which software includes more/better features?
We've compared Mendix App Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
Mendix App: Data Import/Export, Basic Reports, Online Customer Support.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
Mendix is used for building all types of applications and is suitable for a wide range of industries
including logistics, telecom, insurance, healthcare, construction, IT service and retail. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.