Compare Metaphor IVR+ and Calabrio One Suite - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or Calabrio One Suite?

Calabrio One Suite is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than Calabrio One Suite (81/100). Metaphor IVR+ offers users more features (5) than Calabrio One Suite (0). There is a clear winner in this case and it is Metaphor IVR+!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Calabrio, Inc

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? Metaphor IVR+ or Calabrio One Suite?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Calabrio One Suite.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Calabrio One Suite is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. Calabrio One Suite based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, and Calabrio One Suite's target customer size include: Medium and large size businesses.