Compare Metaphor IVR+ and CC-One - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or CC-One?

CC-One is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than CC-One (83/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. BroadSoft

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Who is more expensive? Metaphor IVR+ or CC-One?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and CC-One.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. CC-One price starts at $359.88 per year , When comparing CC-One to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: CC-One is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. CC-One based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, and CC-One's target customer size include: Small, medium and large size businesses.