Compare Metaphor IVR+ and Five9 - May 2022

Shlomi LaviShlomi Lavi / May 25, 2022

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Bottom Line: Which is Better - Metaphor IVR+ or Five9?

Five9 is more expensive to implement (TCO) than Metaphor IVR+, and Five9 is rated higher (88/100) than Metaphor IVR+ (84/100). Five9 offers users more features (15) than Metaphor IVR+ (5).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Five9

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Metaphor IVR+ or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Five9 Virtual Call Center.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: Five9 Virtual Call Center is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. Five9 based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.

Metaphor IVR+

ITQlick rating
(4/5)

Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is consi...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Five9

ITQlick rating
(4.2/5)

starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enabl...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling.

Compare specifications

Compare features

Metaphor IVR+: 5 Features

Basic Reports
Data Import/Export
Online Customer Support
Call Recording
Call Center

Five9 Virtual Call Center: 15 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
Virtual Call Center Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Metaphor...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
13
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
VoiceGui...
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
$99 per license
Functionality
12
Voxco IV...
ITQlick rating
4/5
Score
76/100
Pricing
6/10
License pricing
Pricing not available
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.