Compare Metaphor IVR+ and Infinity Call Tracking - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than Infinity Call Tracking (75/100). Metaphor IVR+ offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Metaphor IVR+!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Infinity Tracking

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? Metaphor IVR+ or Infinity Call Tracking?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Infinity Call Tracking.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: Infinity Call Tracking is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. Infinity Call Tracking based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.