Compare Metaphor IVR+ and Kixie PowerCall - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or Kixie PowerCall?

Kixie PowerCall is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than Kixie PowerCall (75/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Kixie

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Kixie: Kixie is a sales productivity phone service that instantly boosts sales productivity by eliminating manual data entry and making all your phone calls searchable, tracked, and archived in your CRM sales software. Beat Your Sales Quota • Boost sales reps call volume with click-to-call and eliminate manual data entry • Never miss another lead ...

Who is more expensive? Metaphor IVR+ or Kixie PowerCall?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Kixie PowerCall.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Kixie PowerCall price starts at $35 per month , When comparing Kixie PowerCall to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Metaphor IVR+ cost is around the same cost of Kixie PowerCall.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. Kixie PowerCall based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Kixie PowerCall: Call Conferencing, Inbound Call Center, Outbound Call Center, Call Center, Conference Calling.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, The general type of customers using Kixie PowerCall are the entrepreneurs engaging with small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses using the services from IT, web and data hosting and related information service sectors, mainly with contact management.