Compare Metaphor IVR+ and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or Intermedia Contact Center?

Intermedia Contact Center is more expensive to implement (TCO) than Metaphor IVR+, and Intermedia Contact Center is rated higher (89/100) than Metaphor IVR+ (84/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Telax Hosted Call Center

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? Metaphor IVR+ or Telax Hosted Call Center?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Telax Hosted Call Center.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: Metaphor IVR+ cost is around the same cost of Telax Hosted Call Center.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. Intermedia Contact Center based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.