Compare Metaphor IVR+ and VanillaSoft - Sep 2022

Shlomi LaviShlomi Lavi / Sep 19, 2022

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Bottom Line: Which is Better - Metaphor IVR+ or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than VanillaSoft (80/100). Metaphor IVR+ offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is Metaphor IVR+!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. VanillaSoft

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Metaphor IVR+ or VanillaSoft?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and VanillaSoft.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: VanillaSoft is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. VanillaSoft based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.



Metaphor IVR+

ITQlick rating
(4/5)

Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is consi...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

VanillaSoft

ITQlick rating
(4.7/5)

starts at $80 per month

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management, Casino CRM.

Compare specifications

Compare features

Metaphor IVR+: 5 Features

Basic Reports
Data Import/Export
Online Customer Support
Call Recording
Call Center

VanillaSoft: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Metaphor...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
13
Compare
VanillaSoft
ITQlick rating
4.7/5
Score
80/100
Pricing
5.8/10
License pricing
$80 per month
Functionality
23
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
VoiceGui...
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
$99 per license
Functionality
12
Voxco IV...
ITQlick rating
4/5
Score
76/100
Pricing
6/10
License pricing
Pricing not available
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.