Compare Metaphor IVR+ and Voxco IVR - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or Voxco IVR?

Voxco IVR is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than Voxco IVR (76/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Voxco

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Voxco: You conduct surveys. We help you do exactly that. We provide the survey tools to make sure your surveys are delivered efficiently and data is collected accurately, and projects go off without a hitch. You wonder if we can handle your particular organization. Voxco counts hundreds of clients worldwide, from small market research agencies to large...

Who is more expensive? Metaphor IVR+ or Voxco IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and Voxco IVR.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. Voxco IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software.

Bottom line: Voxco IVR is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. Voxco IVR based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Voxco IVR: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, The main Voxco IVR customers are entrepreneurs and experts engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.