Compare Mhelpdesk and BOSS Support Central - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or BOSS Support Central?

Mhelpdesk is more expensive to implement (TCO) than BOSS Support Central, and Mhelpdesk is rated higher (95/100) than BOSS Support Central (84/100). Mhelpdesk offers users more features (15) than BOSS Support Central (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. BOSS - Business Oriented Software Solutions.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...

Who is more expensive? Mhelpdesk or BOSS Support Central?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and BOSS Support Central.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. BOSS Support Central price starts at $19 per user/month , When comparing BOSS Support Central to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than BOSS Support Central.

Which software includes more/better features?

We've compared Mhelpdesk Vs. BOSS Support Central based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. Boss Support Central is ideal for small, medium, and large IT and Project Management Companies.