Compare Mhelpdesk and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than e-ServiceSuite (83/100). Mhelpdesk offers users more features (15) than e-ServiceSuite (3). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Buoyant Solutions, Inc.

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? Mhelpdesk or e-ServiceSuite?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and e-ServiceSuite.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Mhelpdesk cost is around the same cost of e-ServiceSuite.

Which software includes more/better features?

We've compared Mhelpdesk Vs. e-ServiceSuite based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.