Compare Mhelpdesk and Jobber - May 2024

Shlomi LaviShlomi Lavi / May 20, 2024

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Bottom Line: Which is Better - Mhelpdesk or Jobber?

Functionality

Jobber and Mhelpdesk both offer scheduling, invoicing, and job tracking features.

Jobber has a built-in CRM system, while Mhelpdesk focuses more on ticketing and customer support.

Jobber provides a client portal for customers to access their information, whereas Mhelpdesk lacks this feature.

Mhelpdesk offers more advanced reporting and analytics tools compared to Jobber.

Jobber allows for customization of forms and templates, which is limited in Mhelpdesk.

Pros and Cons

Jobbers pros include a user-friendly interface and strong mobile app, while its cons are limited reporting capabilities and higher pricing.

Mhelpdesks pros are robust reporting features and excellent customer support, with cons being a less intuitive interface and lack of client portal.

Pricing

Jobbers pricing starts at $29 per month for 1 user, $99 for 10 users, and $199 for 100 users.

Mhelpdesks pricing begins at $69 per month for 1 user, $149 for 10 users, and $449 for 100 users.

Jobbers total cost for 1 user is $348 per year, $1,188 for 10 users, and $2,388 for 100 users.

Mhelpdesks total cost for 1 user is $828 per year, $1,788 for 10 users, and $5,388 for 100 users.

User Interface

Jobber has a clean and intuitive desktop interface with a responsive mobile app.

Mhelpdesks interface is more cluttered on desktop but offers a functional mobile app for on-the-go access.

Integration

Jobber integrates with QuickBooks, Xero, Stripe, and Zapier.

Mhelpdesk integrates with Google Calendar, Microsoft Outlook, Dropbox, and Salesforce.

Scalability

Jobber can scale to support a large number of users without significant performance issues.

Mhelpdesk may experience performance challenges when scaling to a high number of users.

Security

Jobber has received industry awards for its security features, ensuring data protection for users.

Mhelpdesk also prioritizes security but lacks specific awards for its efforts in this area.

Reporting and Analytics

Jobber offers basic reporting on job status, client history, and revenue trends.

Mhelpdesk provides detailed analytics on ticket resolution times, customer satisfaction rates, and technician performance.

Support and Maintenance

Jobber has a responsive customer support team with SLAs, chat support, and comprehensive documentation.

Mhelpdesk also offers SLAs, but lacks chat support and has less extensive documentation compared to Jobber.

Training and Implementation

Training for Jobber typically takes a few days with additional costs for advanced modules.

Mhelpdesks implementation can be completed in a few weeks, but may require more extensive training due to its complexity.

Flexibility

Both Jobber and Mhelpdesk support growth and do not have a strict limit on the number of users.

Data Migration

Both software provide tools and assistance for data migration, making the process relatively straightforward for users.

Mobile Access

Jobber and Mhelpdesk both offer mobile access through dedicated apps, with user-friendly UI/UX designs.

Cloud-based or On-premise

Both Jobber and Mhelpdesk are cloud-based solutions, offering easy accessibility and updates for users.

Vendor Reputation

Jobber was launched in 2011, serving thousands of customers and users, with a strong reputation in the field service industry.

Mhelpdesk has been in the market since 2007, catering to a significant user base and maintaining a positive industry reputation.

Industry Certifications

Jobber has won awards for its data security measures and customer service excellence in recent years.

Mhelpdesk has been recognized for its innovative ticketing system and user-friendly interface through industry awards.

User Reviews

Jobber receives positive feedback from users for its ease of use and customer support, scoring 85/100 in user sentiment.

Mhelpdesks users appreciate its reporting capabilities but find the interface less intuitive, giving it a user sentiment score of 78/100.

Technical Requirements

Both Jobber and Mhelpdesk have minimal technical requirements, requiring basic internet connectivity and standard hardware for operation.

Implementation Timeline

On average, Jobber can be implemented within a week with vendor support for setup and configuration.

Mhelpdesks implementation timeline may vary but usually takes a few weeks with vendor assistance for onboarding and training.

Vendor Stability and Compliance

Jobber and Mhelpdesk are established vendors with a history of compliance with industry standards and regulations, ensuring stability and reliability for users.



Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management.

Jobber

ITQlick rating
(4.6/5)

starts at $39 per user/month

Jobber, a Field Service Management software launched in 2011, makes field service work easy by neatly organizing everything from a customers list to invoicing and billing. Fast and easy to use, Jobber’s flexibl...

Categories: Customer Service, Customer Success, Field Service, Field Service - HVAC, Field Service - Pest Control.

Compare specifications

Compare features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

Jobber: 9 Features

Billing/Invoicing
Customer Service
Document Management
Time Tracking
Customizable Reports
Mobile Access
Work Order Management
Field Service
Fleet management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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99/100
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2/10
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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.