Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - Mhelpdesk or LiveAgent?
Mhelpdesk is more expensive to implement (TCO) than LiveAgent, and Mhelpdesk is rated higher (95/100) than LiveAgent (80/100). Mhelpdesk offers users more features (15) than LiveAgent (5).
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mhelpdesk Vs. Quality Unit
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Who is more expensive? Mhelpdesk or LiveAgent?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and LiveAgent.
Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Mhelpdesk is more expensive than LiveAgent.
Which software includes more/better features?
We've compared Mhelpdesk Vs. LiveAgent based on some of the most important and required Field Service features.
Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Target customer size
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. Customers of the software include businesses of all sizes and a wide range of types.