Compare Mhelpdesk and PENTA Service - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or PENTA Service?

PENTA Service is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than PENTA Service (84/100). Mhelpdesk offers users more features (15) than PENTA Service (5). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Penta Technologies

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Penta Technologies: As the company’s expertise has become more specialized, its focus has shifted toward meeting the needs of large firms with sophisticated requirements like multi-company organizational structures, field service, repair and preventive maintenance operations, diverse project management requirements, multiple locations and managing risk associated with...

Who is more expensive? Mhelpdesk or PENTA Service Management?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and PENTA Service Management.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. PENTA Service Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software.

Bottom line: PENTA Service Management is more expensive than Mhelpdesk.

Which software includes more/better features?

We've compared Mhelpdesk Vs. PENTA Service based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

PENTA Service Management: Mobile Access, Billing & Invoicing, Scheduling, Field Service, Contract Management.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. Customers of the software include small and medium businesses as well as large enterprises.