Shlomi Lavi /
Nov 06, 2022
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Bottom Line: Which is Better - Mhelpdesk or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Mhelpdesk (15).
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mhelpdesk Vs. Samanage
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Mhelpdesk or Samanage Asset Management?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Samanage Asset Management.
Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Field Service software cost.
Bottom line: Mhelpdesk cost is around the same cost of Samanage Asset Management.
Which software includes more/better features?
We've compared Mhelpdesk Vs. SolarWinds Service Desk based on some of the most important and required Field Service features.
Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.
Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.