Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Mhelpdesk or Service Autopilot?
Mhelpdesk is more expensive to implement (TCO) than Service Autopilot, and Mhelpdesk is rated higher (95/100) than Service Autopilot (94/100). Mhelpdesk offers users more features (15) than Service Autopilot (8).
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mhelpdesk Vs. BACKTELL
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
BACKTELL: Unlike the typical software or marketing company, we actually use our own technology solutions to run our field service companies. In the beginning, we built our software in house because we couldn't find a solution in the market place that delivered what we needed.
Our in-house solutions performed well. Very well. Once our companies were run...
Who is more expensive? Mhelpdesk or Service Autopilot?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Service Autopilot.
Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Service Autopilot price starts at $47 per month , When comparing Service Autopilot to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Mhelpdesk is more expensive than Service Autopilot.
Which software includes more/better features?
We've compared Mhelpdesk Vs. Service Autopilot based on some of the most important and required Field Service features.
Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.
Service Autopilot: Mobile Access, Billing & Invoicing, Call Center, Payroll, Scheduling.
Target customer size
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. The software has specifically been designed for the needs of small and medium sized businesses.