Compare Mhelpdesk and ServiceTrade - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or ServiceTrade?

Mhelpdesk is more expensive to implement (TCO) than ServiceTrade, and Mhelpdesk is rated higher (95/100) than ServiceTrade (90/100). Mhelpdesk offers users more features (15) than ServiceTrade (6).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. ServiceTrade

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

ServiceTrade: ServiceTrade provides smartphone, tablet, and web applications for service contractors. ServiceTrade improves field technician productivity and accountability while enhancing customer service and lowering administrative costs. To learn more or start a 30-day Free Trial, visit http://www.servicetrade.com/.

Who is more expensive? Mhelpdesk or ServiceTrade?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and ServiceTrade.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. ServiceTrade price starts at $79 per technician/month , When comparing ServiceTrade to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than ServiceTrade.

Which software includes more/better features?

We've compared Mhelpdesk Vs. ServiceTrade based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

ServiceTrade: Billing & Invoicing, Contract Management, Maintenance Management, Mobile Access, Preventive Maintenance.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. The software is a useful solution for businesses of all sizes and a variety of types.