Shlomi Lavi /
Jun 30, 2022
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Bottom Line: Which is Better - Mhelpdesk or TeamSupport?
Mhelpdesk is more expensive to implement (TCO) than TeamSupport, and Mhelpdesk is rated higher (95/100) than TeamSupport (87/100). Both tools offer the same amount of features.
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Mhelpdesk Vs. TeamSupport
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who is more expensive? Mhelpdesk or TeamSupport?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and TeamSupport.
Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Mhelpdesk is more expensive than TeamSupport.
Which software includes more/better features?
We've compared Mhelpdesk Vs. TeamSupport based on some of the most important and required Field Service features.
Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. This program is aimed at the companies that know their product, but are still eager to please those their clients.