Compare Mhelpdesk and Workiz - Mar 2022

Shlomi LaviShlomi Lavi / Mar 09, 2022

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Bottom Line: Which is Better - Mhelpdesk or Workiz?

Mhelpdesk is more expensive to implement (TCO) than Workiz, and Workiz is rated higher (96/100) than Mhelpdesk (95/100). Mhelpdesk offers users more features (15) than Workiz (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Workiz

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Workiz: Workiz helps thousands of field service professionals run more profitable, five star operations.

Who is more expensive? Mhelpdesk or Workiz?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Workiz.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Workiz price starts at $65 per month , When comparing Workiz to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than Workiz.

Which software includes more/better features?

We've compared Mhelpdesk Vs. Workiz based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

Workiz: We are still working to collect the list of features for Workiz.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and Workiz's target customer size include: Small, medium and large size businesses.



Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management.

Workiz

ITQlick rating
(4.5/5)

starts at $65 per month

Workiz is a cloud-enabled Field Service software that allows managers to receive payments from track and/or field invoices, as well as handling field service dispatch.

Categories: Billing & Invoicing, Plumbing Estimating, Field Service, FS Scheduling & Dispatch, Scheduling.

Compare specifications

Compare features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking

Workiz: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Compare
Workiz
ITQlick rating
4.5/5
Score
96/100
Pricing
2.8/10
License pricing
$65 per month
Functionality
5
Review
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.