Compare Dynamics 365 and Close - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Dynamics 365 or Close?

Dynamics 365 is more expensive to implement (TCO) than Close, and Dynamics 365 is rated higher (95/100) than Close (81/100). Dynamics 365 offers users more features (16) than Close (9).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microsoft Vs. Elastic Inc

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.

Who is more expensive? Dynamics 365 or Close?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dynamics 365 and Close.

Dynamics 365 price starts at $65 per user/month , On a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. Close price starts at $29 per user/month , When comparing Close to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Dynamics 365 is more expensive than Close.

Which software includes more/better features?

We've compared Dynamics 365 Vs. Close based on some of the most important and required CRM features.

Dynamics 365: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language.

Close: API, Email integration, Lead Management, Marketing, Sales orders.

Target customer size

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. This web-based Close.



Dynamics 365

ITQlick rating
(4.3/5)

starts at $65 per user/month

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can ...

Categories: CRM, Banking CRM, Casino CRM, Insurance CRM.

Close

ITQlick rating
(4.7/5)

starts at $29 per user/month

Close.io is a web-based CRM software developed by Elastic’s Sales. This platform is powerfully dedicated on activity, with VoiP email and calling being profoundly unified into the platform itself. This platform...

Categories: Banking CRM, Casino CRM, Healthcare CRM, Insurance CRM, Mobile CRM.

Compare specifications

Compare features

Dynamics 365: 16 Features

Customer Service
Marketing Automation
Social Media
Accounting Integration
Barcode Integration
CRM Integration
ERP Integration
Multi-Language
Multi-Location
Purchasing
Quality Control
RFID Integration
Stock Inquiries
Supplier Management
Transfer Management
Warehouse Management

Close: 9 Features

API
Email integration
Lead Management
Marketing
Sales orders
Call Center
Conference Calling
Email Marketing
Email
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dynamics...
ITQlick rating
4.3/5
Score
95/100
Pricing
4/10
License pricing
$65 per user/month
Functionality
28
Compare
Close
ITQlick rating
4.7/5
Score
81/100
Pricing
2.8/10
License pricing
$29 per user/month
Functionality
15
Review
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.