Dynamics 365 - Top Competitors (Mar 2023)

Shlomi Lavi / updated: Mar 07, 2023

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Dynamics 365 vs. Alternatives in 2023

According to our research, Salesforce Sales Cloud, Zendesk, Zoho Desk, and Freshdesk were identified as the closest alternatives of Microsoft Dynamics 365. We will compare these CRM software systems in aspects such as;

• Functionality: Microsoft Dynamics 365 offer a majority of all features offered by its closest alternatives. Zendesk, Zoho Desk, and Freshdesk have features like Ticketing systems, project management, and integrations. Sales Cloud lacks features like Queue Management, Surveys alongside Feedback, Virtual Assistant, Knowledge Base Management, etc.
• Customers/Industries: Microsoft Dynamics 365 targets healthcare firms, manufacturing companies, financial services, with big customers like Toyota, Coca-cola, BMW, etc. Zendesk targets businesses in industries like health, sales, IT, Education, etc. It has big customers like Uber and Simens. Salesforce targets industries in communication, consumer goods, media and entertainment, retail, etc. Salesforce has customers with brands such as IBM and Mercedes Benz.
• Cost: Based on expert cost research, Microsoft Dynamics 365 is cost-rated 2/5 (where 1-2 is low-cost, 3 is average-cost, and 5 is high-cost), indicating that it is a low-cost software. Microsoft Dynamics 365 services plan starts at $50 per user/month (with a free trial) Freshdesk starts at $18 per user/month and $15 per user/year (with a free trial and a free version to users) Zoho Desk starts at $18 per user/month and $12 per user/year (with a free trial and a free version). Zendesk starts at $19 per month and offers a free trial to its users.
• Cloud-based/On-premise: Microsoft Dynamics 365 and the CRM software companies, in comparison, are all cloud-based softwares. However, Microsoft Dynamics 365 has an On-premise deployment for Windows and Linux.
• Popularity: Microsoft Dynamics 365 (under the parent company of Microsoft, founded in 1975) is a publicly traded company (Nasdaq: MSFT). It is considered more popular than most of its closest alternatives like Salesforce Sales Cloud (publicly traded as NYSE: CRM and founded in 2003), Zendesk (publicly traded as NYSE: ZEN and founded in 2003).
• Scalability: Microsoft Dynamics 365 and its closest alternatives like Salesforce Sales Cloud, Zendesk, Zoho Desk, and Freshdesk are all scalable, fit for small, growing, and large enterprises.
• Support: The Microsoft Dynamics 365 team and its alternatives provide customer support services such as Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, and 24/7 Live Representatives. Only Salesforce Sales Cloud lacks the 24/7 Live Representative.

Dynamics 365 vs. Alternatives (pricing table)

Dynamics 365's Free Alternative

HubSpot Sales Hub and Freshsales are free alternatives to Dynamics 365 Sales. They can accommodate 2 and 5 users respectively in their free plans.