Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Dynamics 365 or Bitrix24?
Bitrix24 is more expensive to implement (TCO) than Dynamics 365, and Dynamics 365 is rated higher (95/100) than Bitrix24 (90/100). Dynamics 365 offers users more features (16) than Bitrix24 (10). There is a clear winner in this case and it is Dynamics 365!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Microsoft Vs. Bitrix, Inc.
Microsoft:
Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...
Who is more expensive? Dynamics 365 or Bitrix24?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dynamics 365 and Bitrix24.
Dynamics 365 price starts at $65 per user/month , On a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. Bitrix24 price starts at $61 per month , When comparing Bitrix24 to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: Bitrix24 is more expensive than Dynamics 365.
Which software includes more/better features?
We've compared Dynamics 365 Vs. Bitrix24 based on some of the most important and required CRM features.
Dynamics 365: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language.
Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control.
Target customer size
Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together.