Compare Dynamics 365 and Black ICE CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Dynamics 365 or Black ICE CRM?

Dynamics 365 is more expensive to implement (TCO) than Black ICE CRM, and Dynamics 365 is rated higher (95/100) than Black ICE CRM (62/100). Dynamics 365 offers users more features (16) than Black ICE CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microsoft Vs. Open by Nature Limited

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.

Who is more expensive? Dynamics 365 or Black ICE CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dynamics 365 and Black ICE CRM.

Dynamics 365 price starts at $65 per user/month , On a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. Black ICE CRM price starts at $28 per feature/month , When comparing Black ICE CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Dynamics 365 is more expensive than Black ICE CRM.

Which software includes more/better features?

We've compared Dynamics 365 Vs. Black ICE CRM based on some of the most important and required CRM features.

Dynamics 365: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language.

Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. and Black ICE CRM's target customer size include: Small, medium and large size businesses.