Compare Dynamics 365 and Capsule CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Dynamics 365 or Capsule CRM?

Dynamics 365 is more expensive to implement (TCO) than Capsule CRM, and Dynamics 365 is rated higher (95/100) than Capsule CRM (94/100). Dynamics 365 offers users more features (16) than Capsule CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microsoft Vs. Cloudwork

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.

Who is more expensive? Dynamics 365 or Capsule CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dynamics 365 and Capsule CRM.

Dynamics 365 price starts at $65 per user/month , On a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. Capsule CRM price starts at $18 per user/month , When comparing Capsule CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Dynamics 365 is more expensive than Capsule CRM.

Which software includes more/better features?

We've compared Dynamics 365 Vs. Capsule CRM based on some of the most important and required CRM features.

Dynamics 365: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language.

Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. Customers of the software mainly include small and medium businesses from different industrial backgrounds.