Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Dynamics 365 or Contivio Contact Center?
Dynamics 365 is more expensive to implement (TCO) than Contivio Contact Center, and Dynamics 365 is rated higher (95/100) than Contivio Contact Center (76/100). Dynamics 365 offers users more features (16) than Contivio Contact Center (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Microsoft Vs. Contivio.com
Microsoft:
Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise.
Our flagship Contivio...
Who is more expensive? Dynamics 365 or Contivio Contact Center?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dynamics 365 and Contivio Contact Center.
Dynamics 365 price starts at $65 per user/month , On a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. Contivio Contact Center price starts at $79 per user/month , When comparing Contivio Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Dynamics 365 is more expensive than Contivio Contact Center.
Which software includes more/better features?
We've compared Dynamics 365 Vs. Contivio Contact Center based on some of the most important and required CRM features.
Dynamics 365: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language.
Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.
Target customer size
Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. Customers of the software include small and medium businesses as well as large enterprises.