Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Dynamics 365 or GoToAssist?
GoToAssist is more expensive to implement (TCO) than Dynamics 365, and Dynamics 365 is rated higher (95/100) than GoToAssist (84/100). Dynamics 365 offers users more features (16) than GoToAssist (0). There is a clear winner in this case and it is Dynamics 365!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Microsoft Vs. Citrix Systems, Inc.
Microsoft:
Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
Citrix Systems, Inc.:
Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...
Who is more expensive? Dynamics 365 or GoToAssist?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dynamics 365 and GoToAssist.
Dynamics 365 price starts at $65 per user/month , On a scale between 1 to 10 Microsoft Dynamics CRM is rated 4, which is lower than the average cost of CRM software. GoToAssist price starts at $69 per agent/month , When comparing GoToAssist to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: Dynamics 365 cost is around the same cost of GoToAssist.
Which software includes more/better features?
We've compared Dynamics 365 Vs. GoToAssist based on some of the most important and required CRM features.
Dynamics 365: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, CRM Integration, ERP Integration, Multi-Language.
GoToAssist: We are still working to collect the list of features for GoToAssist.
Target customer size
Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever. The software is equipped enough to meet the needs of all business sizes and a variety of types.